At the end of spring, I got a notice from a Northwoods' state tax office about a mistake I made on a property tax thing. They were right, I'd made a mistake, so I sent off a check.
Then yesterday, I got a second notice from the same office. So I looked up, and sure enough the check had cleared, so this morning I called the office.
You know what I'm going to say, right? I was put on hold for an hour, hung up on, had a surly government person, and so on. Except you're wrong.
The person who answered the phone was the person whose name was on the letter. She was courteous and pleasant, looked up the thing, made whatever correction was necessary, and reassured me that all was fine. Then she suggested that I call the local county tax folks so that the same thing won't happen again.
And I did that, and the county person was just as pleasant, looked up my stuff, and made the adjustment.
Our governor trashes state workers, but the state workers I've encountered seem to do a good job and do it pleasantly. (I've pretty much had pleasant experiences with people in government offices here, and that includes the drivers' license folks.)